Top Threads Inc. : Returns & Exchanges
Thank you for your recent purchase from Top Threads Inc.! If you have a product you would like to return or exchange, we'd love to help! Please read the following guidelines then email customer service at firstname.lastname@example.org or call us at (714)902-6055
RETURNS/EXCHANGES:Products purchased from Top Threads Inc. may be returned for an exchange or store credit within 14 days of purchase. All items must have their original tags attached and be unworn and unwashed.
We do not offer refunds.
All customers are responsible for postage fees on returns/exchanges.
DEFECTIVE PRODUCTS:If you believe you received a product that is defective, we would like to extend our apology and make sure we take care of you immediately. Please submit a return request below and attach a photo of the defective product. Once we receive your return request, we will respond to your email and send you a prepaid shipping label so you can return the defective product. Once shipped, we will expedite a new item to you!
MIS-PACKED ORDER:In the rare case that you receive a product that differs from what you ordered, we are sorry for the mix-up and want to make sure we get you the right item right away! Please submit a return request below and include the details (Style name, Color, Size) for the product you incorrectly received. Please also attach a photo to expedite the process. Once your return request is received and responded to, we will send a prepaid shipping label so you can return the incorrect item. Once the package shows signs of shipment, we will expedite the correct item to you.
SALE ITEMS: ***We do not accept any returns or exchanges on sale items or products purchased at expos or special/exclusive events. We are sorry for any inconvenience this causes. ***
Additionally, we occasionally like to thank our loyal customers by offering flash sales. In the case of a store sale, we do not price match. Therefore, if you purchased an item at full price before a sale occurs, we unfortunately will not be able to refund you the difference. All return/exchange requests must be made within 14 days of purchase (this includes defects and mis-packed products). We will not process any returns outside of this time.
TOP THREADS FAQ's
TOP THREADS TERMS & CONDITIONS
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***We want to get this taken care of for you as soon as possible so you can enjoy the products that you ordered from us. We ask that you please be patient with us as we are handling return requests and processing your return/exchange. Once packages are delivered at our warehouse, it can take up to 5 business days to begin processing (depending on the current volume). Please feel free to reach out to us if you have any questions regarding your return.***